Terms and Conditions

Last Updated: November 8, 2024

Welcome to SocialHive. By accessing or using our AI-powered social media automation platform, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By creating an account, accessing, or using SocialHive, you agree to:

  • Comply with these Terms and Conditions
  • Follow our Privacy Policy and other policies
  • Abide by all applicable laws and regulations
  • Accept responsibility for your account activity

If you do not agree to these terms, you must not use our services.

2. Service Description

Multi-Platform ManagementLinkedIn, Instagram, Facebook, YouTube integration
AI Content GenerationAutomated post creation with custom personas
Video Story GenerationAI-powered video content creation
Smart SchedulingAutomated post scheduling and publishing
Analytics & InsightsPerformance tracking across all platforms
Content ModerationAI-powered content review and optimization
Automation WorkflowsRSS feeds, data sources, and intelligent automation

3. User Accounts and Responsibilities

3.1 Account Creation

  • You must be at least 18 years old to create an account
  • Provide accurate, current, and complete information
  • Maintain the security of your account credentials
  • One account per user (no duplicate accounts)

3.2 Account Security

  • You are responsible for all activity under your account
  • Notify us immediately of unauthorized access
  • Do not share your account credentials with others
  • Use strong passwords and enable two-factor authentication

4. Acceptable Use Policy

You MAY:

  • Use our services for legitimate business and personal purposes
  • Generate and publish content that complies with platform policies
  • Connect multiple social media accounts
  • Schedule and automate content posting
  • Use AI-generated content with proper review

You MAY NOT:

  • Post spam, misleading, or fraudulent content
  • Violate intellectual property rights or copyrights
  • Engage in harassment, hate speech, or illegal activities
  • Attempt to hack, reverse engineer, or compromise our systems
  • Use our services to violate social media platform policies
  • Resell or redistribute our services without authorization

5. Content Ownership and Rights

5.1 Your Content

You retain all ownership rights to content you create, upload, or generate using our platform. By using our services, you grant us a limited license to:

  • Store and process your content to provide our services
  • Publish content to your connected social media accounts
  • Use anonymized data to improve our AI models

5.2 AI-Generated Content

Content generated by our AI tools is provided to you for your use. You are responsible for:

  • Reviewing AI-generated content before publishing
  • Ensuring content accuracy and appropriateness
  • Complying with platform-specific content policies
  • Respecting intellectual property and copyright laws

5.3 Free and Trial Accounts

If you are using a free tier or trial version of SocialHive, you acknowledge and agree that we reserve the right to append promotional text, branding, or watermarks (e.g., "Automated via SocialHive") to the content published through our Service. To remove this branding, users must upgrade to a paid subscription plan.

6. Subscriptions and Payments

Plans

  • Free trial (14 days)
  • Starter, Pro, Business
  • Monthly/Annual billing
  • Prices subject to change

Payments

  • Secure via Stripe/PayPal
  • Auto-renewal
  • No partial refunds
  • Suspension on failure

Cancellation

  • Cancel anytime
  • Access until period end
  • No early refunds
  • Data retained 30 days

8. Disclaimers and Limitations

SERVICE PROVIDED "AS IS"

SocialHive is provided "as is" without warranties of any kind. We do not guarantee uninterrupted service, error-free operation, or specific results from using our platform. To the maximum extent permitted by law, SocialHive shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

12. Contact Information

For questions about these Terms and Conditions: